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Have you noticed that the level of service that you receive as a consumer is not what it used to be? In today's markets, one would think that companies would be attentive to the needs of their customers and try to supply them with a high level of service. In this article, we will discuss how to supply a level of service which will retain our customers, and perhaps even attract new ones.

Recently, I decided to stop by a local donut shop for a cup of coffee. This donut shop is part of a large national chain with locations all over the country. In fact, this particular chain is largely responsible for my caffeine addiction and perhaps even my less than sporty physique. I go to this specific outlet for the following reasons: - It is close to my home - The coffee is fresh and always hot - and the prices are decent

Rule 1: Make your customer feel welcomed and appreciated

Upon walking in, I immediately noticed the first flagrant customer experience infraction: Lack of interest in the customer. You may be asking yourself how one can get the feeling that staff is disinterested in taking care of the customer. The answer to this is quite simple. When a customer walks into your place of business, they must almost immediately feel like someone is there to answer any questions or fulfill any request. In this particular instance, the staff behind the counter was chit chatting with another 'off hours' employee that was strategically placed in front of the counter. Having three employees leaning on the counter, talking with another employee on the other side, gives the customer the impression that he is intruding or interrupting. As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.

Rule 2: A professional attitude goes a long way

Once the staff noticed my presence, the crowd immediately dissipated and a cashier 'graciously' gestured that I could come forward. No verbal greeting, or smile, or apology for a situation that was clearly unprofessional. The employee simply looked in my direction with a blank stare, waiting for my order. I ordered my cup of coffee and my donut. As she was preparing my coffee at the other end of the counter, she yelled back at me to find out what I wanted in my coffee, and thus forcing me to yell back 'two milks please'. The following words out of her mouth were to tell my how much the order came to. Communication with a customer should be viewed as a transaction. The problem with many establishments is the incorrect perceptions that this transaction strictly monetary. In reality it should be viewed as a two way exchange of information ultimately ending with an exhange of money for services or products rendered. However, from start to finish this transaction should be viewed as an opportunity to gain the customer's trust and loyalty by being courteous and attentive to their requests and needs. It is true that all businesses are generally interested in making money, however customer retention should also be an important part of any business's bottom line. In this particular situation, I was left with the feeling that this person did not care about getting my order right and that they were only interested in getting my money. Validate your customers' requests throughout the transaction. Make sure that before you set the wheels in motion in terms of production, that you fully understand what the customer wants and let them know that you do understand the request.

Rule 3: Keep it clean

At this stage, I have successfully purchased my goods and proceed to sit down at the nearest uncluttered table I can find. As I start eating, I immediately notice the level of dissarray of this coffee shop. There are trays and empty containers of food all over the tables, the garbage bins heaping with trash and the floors are filthy. Had this been a very busy time of the day, I would have perhaps understood the mess, however, given the fact that when I walked in, the staff was happilly chit chatting and wasting time, this is utterly unacceptable. Rather than presenting the customer with a comfortable area in which to eat, they would much rather just like to talk amongst themselves. Keep you place of business as presentable as possible at all times. Show the customer that you value your business and that you value them being there. The three rules above can be applied to any type of business, but interesting parallels can be made between the example above and online business. When a customer goes to your website to inquire about a service or products, make sure that they are presented with clean and clear storefront, and that they feel that their transaction is important to you. Be ready to field any question they may have along the way and be as polite and courteous as possible at all times.

The principles of good customer service are especially important in an online setting for the simple reason that a customer may not purchase something with you immediately online, however are more likely to return to your site if they feel that they are dealing with professional and courteous business owners.

About the author

(Discover Elliot Lake, a place of adventure where pristine natural landscapes, beautiful serene. Lakes and wilderness peace are combined to create a community, you can dream of living in, ?A Jewel in The Wilderness)

Copyright ? Walter Shields

Info Site/

(Discover Elliot Lake, a place of adventure where pristine natural landscapes, beautiful serene. Lakes and wilderness peace are combined to create a community, you can dream of living in, ?A Jewel in The Wilderness)

Copyright ? Walter Shields

Info Site/

Every morning as people wake up and make the commute to work, many dream of the day when they will finally retire. Every time the boss lets someone know that they must give up their weekend plans for the good of the company, people contemplate the benefits of being retired. Are you one of those persons? If you are, it is important to ask yourself some very important questions before you make the uncertain leap into retirement. Many dream of the benefits of being retired but few take into account the sacrifices that must be made to bring the dream to fruition. Please do not make this mistake yourself. You must approach retirement with your eyes wide open. Ask yourself the important questions, and more importantly, answer your own questions openly and honestly.

1. When can you retire, ?Only you know but don?t wait too long?

2. What will you do when you retire.

3. What will you be able to afford to do when you retire.

4. And most importantly were will you retire.

WHERE TO RETIRE

Discover Elliot Lake, a place of adventure where pristine natural landscapes, beautiful serene lakes and wilderness peace are combined to create a community, you can dream of living in, 'A Jewel in The Wilderness?. Elliot Lake is a modern community of over 11,000 people, and is the fifth largest centre in Northern Ontario. It features affordable housing and waterfront properties with an unmatched natural environment, a perfect lifestyle for those seeking leisure and relaxation. If you are looking to retire or purchase real estate in a community that provides affordable housing along with most of the amenities of a larger center including a modern health care centre and hospital with excellent medical care, consider Elliot Lake as an option.

WHAT WILL YOU DO WHEN YOU RETIRE

Retirement can be a time for change to enjoy things that you may have only dreamed of in the past, do not let this opportunity to consider Eliot Lake as an option to pass.

Consider These Recreational Options

Many retirees and other people have relocated to Elliot Lake to enjoy its great recreational opportunities like, a world-class golf Course, hiking, skiing cross and downhill, snowmobiling, hunting, fishing, canoeing and boating combined with the rapidly expanding trend of four wheeling with many miles of interconnecting trails. Elliot Lake is surrounded by Crown Land providing quick and easy public access to surrounding lakes, trails and other recreational opportunities.

Clubs and Organizations for a Nice Blend

Community minded individuals many retired and business people have created numerous clubs and organizations. You can enjoy bowling, curling, dancing, arts and crafts, painting, card playing, computer clubs and many others. Join the renaissance centre were many seniors go regularly to play games and socialize. If the club you want does not exist, be creative take the lead and create it. Help expand the diversity of Elliot Lake. Whether you are an outdoor enthusiast or enjoy your time indoors, Elliot Lake has something to offer everyone. When you are not taking advantage of the great outdoors, there is still plenty for you to do indoors from shopping to live theatre, arts and crafts shows, dining or taking in a show.

WHAT WILL YOU BE ABLE TO AFFORD TO DO

Elliot Lake has some of the more affordable housing units in Ontario. Many Elliot Lake retirees sold their home in centers were the selling price was substantially more than the price of buying a home in Elliot Lake. This gave them extra cash flow at the time of retirement to allow more retirement dreams to materialize. Affordable retirement means also affordable housing and the more affordable the better to free up money for other retirement purposes. Residential choices in Elliot Lake include a variety of types and designs. These choices include affordable modern apartments, semi-detached house, townhouses, bungalows and water front properties. For details on residential properties in Elliot Lake and surrounding areas. Click here now! Free info package, city map

IN CONCLUSION

Stay positive and focused on your retirement goals, even if, when you get negative remarks or derogatory comments from people with dead end jobs. Ignore their cutting words and bear in mind that a successful retirement is the best revenge! Keep your admirable positive attitude at the forefront and show them what you are made of! Take a closer look at Elliot Lake were people of all ages can find a captivating and affordable lifestyle.

(Walter Shields is a registered Real Estate Broker and has lived in Northern Ontario for more than 50 years. For details on residential, commercial and recreational properties in Northern Ontario. Click here now!) Information

About the author

With KPIs for HR, there is a guarantee that you can help improve the performance of the entire team at work.

It is always important to know the position of the employees and how they perform. This will help the company a great deal, and the productivity of the employees can be increased. By maintaining key performance indicators (KPI), a company can look at various aspects of the employees. This would include productivity, quality of work, initiative, teamwork and problem solving.

This is a management tool which is very powerful, as you can keep track of what the employees do. The performance of the employees can be improved by looking at these indicators. This will show some recommendation to help improve the status of the employees. Stress related to the job, conflict, frustration could all be part of an employee's indicator.

Whether the employee needs any motivation and whether they need any additional help can all be evaluated with the help of the indicators? If they do not have any internal motivation, then steps will be taken to help them from the external point till they shell out better performances. There will be an individual report as well as management report.

The report which is individual will serve as a self-improvement guide, and the management report will give ideas for coaching, motivation as well as better management. Most of the time, computers are used for scoring, and that is all that is needed for generating the report. With this employees and teams can excel greatly in what they do, as they can keep track of the performance.

A lot of good questions will be part of the key performance indicators. It will include things such as whether employees want to do the job, whether they can do the job and whether they will do the job. A development plan which is very professional can be created with the system using this aspect. The most essential information can be gotten from these reports.

With the help of these reports, the employees can be helped to communicate more effectively with people in their team. Their motivational tendencies will also be looked at closely. The feedback will help improve many aspects in the organization. This will include teams which are more productive, managers who are more effective, sales force which is very powerful and many more.

You can also be assured that the customer service will improve, and conflict among employees will also be sorted. Such kind of assessments can be used in training sessions as well. This will help with communication, task management and helping complete the task as well. Most companies will use key performance indicators for various reasons.

They will include sales, relations among employees, customer service, hire orientation, team development for projects and much more. With competition on the rise in the market, it is imperative that all companies use the KPI to get themselves better feedback about their employees and the situation they are in.

It is also a good idea to get the right company to do this evaluation. This will go a long way in talking about the right assessment.

About the author

Corporate motivational speakers are the gurus of business and are treasure houses of profound wisdom about the understanding of human psychology.

Corporate motivational speakers are the gurus of business and are treasure houses of profound wisdom about the understanding of human psychology. They are not mere clowns entrusted with the job of tickling the funny bone of the audience. Equipped with years of business experience, having tasted success as well as having learnt from failures in their careers and life they are seasoned pros that provide valuable insight in to the workings of a business organization. They are stand up comedians, business consultants, psychologists, and counselors ? all rolled in to one.

Any Hollywood director worth his salt would concur that making others laugh is one of the toughest jobs. It requires expertise and innate talent. Apart from being gifted with talent funny speakers are trained in the art of making people laugh with jokes, quotes, and amusing anecdotes. They are active members of laugh clubs, the National Speakers Association and their training makes them understand the nuances of laughter therapy. They crack jokes, act, impersonate, and make faces to make the audience laugh.

Humorous motivational speakers for business build a rapport with their audience within seconds of taking the stage. They are neither bosses nor subordinates of anybody. So they connect with their audience in an easy and friendly manner. Their disarming ways finds instant takers. And after winning the audience to their sides they get set to lift up their spirits with humor. With the choicest humor they keep their audience in splits. Even the most serious and skeptical participant joins in the fun soon. Their peppy and humorous talks dwell on the business issues that form the agenda of the meeting.

Motivational humorous speakers are people that remind us that life is fun. Whatever the situation, there is always a humorous side to it. They encourage using humor as a perspective and accomplishing even the gravest of goals in a light hearted manner. They prod others seeing the hilarious angle and thereby fill meetings with mirth and joy.

Drawing inspiration from successful stories from the world of business, from the lives of achievers, people with indefatigable spirits, and sometimes from their own triumph over disasters motivational inspirational speakers boost the morale of meeting attendees. These powerhouses of business knowledge, wisdom, commonsense, and mirth transmit their positive energy to the entire audience and charge them. They prod them to embark on a path of higher productivity and success. And they deliver their speeches so swiftly and always laced with heavy doses of laughter that the audience craves for more of the good fare.

Business organizations are increasingly acknowledging the good results yielded by hiring humorous keynote speakers. The demand for these rare breed of professionals therefore is on the rise all over the country and abroad.

In fact, the humorous keynote speaking scenario is vibrant the world over with a number of laughing clubs being formed by some charismatic and dynamic funny speakers. These clubs concentrate on laughter, plain and unadulterated with jokes to bust stress of members. Members regularly enjoy the healing power of laughter. The effects of various laughter programs have trickled in to business organizations and associations as well through the humorous keynote speakers.

Humorous motivational speakers have taken their unique laughter programs, such as laughter yoga, to the business meetings. These laughter programs are perfect for alleviating the stresses of meeting participants. In combination with heavy doses of laughter (that are not necessarily based on jokes alone), the wise and inspiring speech from keynote speakers form a potent tool in keeping the mood of meeting attendees upbeat.

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